Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine organisational help desk procedures
   • Review organisation’s technical support procedures
   • Interrogate help desk system
   • Liaise with client
2. Install or upgrade a desktop OS
   • Install an OS
   • Upgrade an existing OS
   • Research and implement automated OS installation techniques and procedures
   • Migrate files
3. Manage and troubleshoot resource access
   • Configure local resources access
   • Configure sharing of local resources
   • Assign access rights to shared resources
4. Configure and troubleshoot hardware devices and drivers
   • Determine and resolve problems with hardware resources
   • Research and install appropriate device drivers
   • Configure hardware resources
   • Configure device drivers
5. Configure and troubleshoot the desktop and user environments
   • Construct profiles for users
   • Organise shortcuts
   • Arrange screen management

Performance Evidence

Evidence of the ability to:

determine organisation operating systems (OS) requirements

install or upgrade OS

customise OS to user requirements

manage and configure hardware devices

manage and configure desktop.

Note: Evidence must be provided for at least TWO operating systems.

---

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain procedures and techniques involved in the installation and upgrade of OS

explain procedures and principals involved in unattended OS installation

describe OS configuration issues that may arise with hardware and desktop environments.

---